Billing runs on its own once a tenant subscribes.
The cycle
- Renewal — when a cycle ends, the platform charges the tenant’s gateway for the next one.
- Dunning — a failed charge is retried automatically before the subscription is given up on.
- Expiry reminders — tenants get warning emails before their subscription runs out.
- Expiry — an expired, unpaid subscription loses access until the tenant pays or you intervene from the Tenants page.
The emails sent along this cycle are editable in Workflows.