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Billing runs on its own once a tenant subscribes.

The cycle

  1. Renewal — when a cycle ends, the platform charges the tenant’s gateway for the next one.
  2. Dunning — a failed charge is retried automatically before the subscription is given up on.
  3. Expiry reminders — tenants get warning emails before their subscription runs out.
  4. Expiry — an expired, unpaid subscription loses access until the tenant pays or you intervene from the Tenants page.

The emails sent along this cycle are editable in Workflows.

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