I have some difficulties related to the plugin. What should I do?
Feel free to contact our support team
Our support team answers within a working day. You can even get an answer within a few hours.
Before Submit Your Ticket
Please Check The Following Before You Create A Ticket
- Make sure you are running the latest version of the plugin and the latest version of WordPress.
- Check our Documentation for the answer to your question.
- Disable any additional 3rd party plugins you may be using to see if it fixes the issue. Mostly, issues happen because some other plugins do not release updates and it araises plugin conflicts on the website.
What Does Support Include?
Our support includes help to use the plugin correctly, configuration, and any bug fixes that may arise. Unfortunately, we cannot provide support for customization or 3rd party plugins. If you need help with the customization of your plugin then you should look for a developer.
How can I move the plugin to my new domain?
1. Go to the FS Poster settings > General settings and disable the License status option;
2. And install the plugin on your new website.
Note that we highly recommend exporting the plugin data in the Export & Import settings before disabling the option.
My Facebook personal App is not approved. What can I do?
When you submit a request, a random Facebook worker review it. If that worker does not have knowledge about plugin or WordPress, he does not review your request properly and declines it. Please try to re-submit the same request again. Eventually, your request will be accepted.
Can other WordPress users use the plugin?
The plugin supports a multi-user platform. Each WordPress users can add and manage their own social accounts. One WordPress user cannot share any post on other's accounts. But you can make your accounts public for other WordPress users. For this, you should activate the "Make Public" option. After that, other WordPress users can post on those accounts/pages. And they should activate these accounts for auto-share.
Does the plugin support custom post types?
The plugin supports all custom post types. Go to FS Poster > Settings > General settings > Custom post types to add a new post type.
I see “Published by FS Poster” on the top of my Facebook posts. How can I change it?
Only admins can see that; it is not visible to users. If you do not want to see that, you can create your personal app.
I have a suggestion related to the plugin.
You can add your suggestions to our suggestion system. We first add the most elected suggestions to the plugin. If you add your email, you will receive a notification when the suggestion added.
How many accounts can I add to the plugin?
There is no limit. You can add unlimited accounts.
Can I translate the plugin?
You can translate the plugin using any free translator plugins.
Is the license for a limited time or a lifetime?
The license is for a lifetime and we provide lifetime updates with 6-month free support from our support team for technical issues. You will be able to get updates and use the plugin forever.
If you have any other questions, please do not hesitate to create a ticket on the support system. Our support team will help you as soon as possible.
How can I extend my support period?
Please go to CodeCanyon/downloads page to extend your support for the FS Poster plugin.
How many websites can I install the plugin on using a license?
A license can be installed on a website. If you have a WordPress multisite, you can use the plugin on subsites. Otherwise, you need to buy a new license for the subsites. It is an Envato policy and we cannot change it. Licenses are provided by Envato.
How to get a discount?
We do not have the opportunity to give a discount to our customers individually. However, Envato provides discount campaigns for special occasions from time to time and you can buy the plugin with a discount when there is a discount campaign.